Roxanne Fike helped me to purchase my first home...located in Van Nuys, CA. Her service was exceptional! She was on top of EVERY SINGLE DETAIL from the very beginning. We worked with the seller's agent, who happened to be somewhat rude and unprofessional at times yet Roxanne maintained a professional demeanor the whole time. I had her cell phone number and office number and she made herself available to me throught out the weeks and months leading up to the purchase. She allowed me to call her even on the weekends and evenings. There was no end to the excellent level of service she offered me. I mean, at every hand she was there for me, encouraging me, explaining each step (appraisal, inspection, escrow, etc and the respective procedures). In short, she went above and beyond the call of duty the whole time. I'm sure I was not her only client yet she made me feel as though I was. She was warm, compassionate, caring and humble, although given her career background and educational accomplishments she has many reasons not to be humble. The saying is true: "No ones cares how much you know until one knows how much you care." She did care and she deserves to be recognized and awarded for her service.
5万美元。晓天帮我分析，因为带家具，卖家要价过高，所以上市两个月了还没卖掉，我们可以先把房子谈下来，再另外谈家具。结果晓天以79万美元拿下房子，之后又以$2500拿下所有家具甚至包括床上用品，浴巾和所有装饰品，我太高兴了。我完全信任晓天，把所有的事儿都交给她全权做主，包括和贷款经纪的沟通。 不料在转户进行到最后阶段时，由于在HOA的调查报告中涉及到多项诉讼，贷款方不做详细调查就拒绝了给我贷款并让我另找出路，我好失望啊！可是晓天没有放弃，开始调查小区被诉讼的真正原因，还与小区负责人和律师沟通，获得律师的解释信，又列举了在同一个小区所有卖房贷款成功的案例，做了详细的分析报告让贷款银行重新考虑，最终说服了贷款银行给我放款！救活了Escrow！ 交房之后晓天还帮我找了清洁工来打扫房子，又找了可靠的handyman来帮我修理和改造一些小项目。另外晓天不仅帮我联系开通了水，电，气和无线网，还带我采购一些日常生活用品，甚至帮我寻找我的绘画老师直到我安定为止。 现在我已入住，非常满意开心。我对晓天充满了感激！她为我做的事儿远远超过了她的职责范围，就像她在为自己买房一样。我对她满意一百分分！本来我是冲着朋友去找晓天的，可不曾想她名副其实的是一个百分之百的最好的经纪人。
At that time when the housing market was for sellers like us, Roxanne was able to help us sell our old house in Old Orchard I most expediently. She was also invaluable in helping us find our current house in the Belcaro neighborhood, with which we are greatly pleased. I have come to respect and admire her keen knowledge of the housing market, exemplified in her recommendation that we take advantage of Proposition 17 which was passed in order to help people like us who are over the age of 55. Moreover, we were comforted by the way that such professional expertise was balanced by her sincerely personable nature; she always took care of both my old and current houses as though they were her very own. We truly appreciate (even up to this very moment!) her steadfast dedication to us not only as customers, but as the close family friends that have rapidly become. And her knack for landscaping and interior design hasn't hurt here at the new house!
I have previously sold my last two homes by owner as the result of dissatisfaction with the performance, professionalism and the lack of service I received from previous realtors. I initially attempted to sell my home, 28362 Hidden Hills by owner. Roxanne made an initial presentation to sell my home which was very thorough and professional. She was very respectful and understanding with my desire to sell by owner. She remained supportive and was not overbearing as I moved forward. She demonstrated her knowledge of the current market and ultimately convinced me to list my home with her and Keller Williams Realty. Roxanne made various suggestions to enhance the sale of my home and she immediately began an aggressive marketing strategy. She held a very successful realtor carovan of my home and had several open houses. She kept me well informed and made price recommendations based on the prevailing local real estate market, which competitively priced our home. She successfully worked on our behalf and our home sold in late October 2007. I can honestly tell you that Roxanne Fike did a remarkable job representing me as a home seller, and she has restored my perception and appreciation of realtors. I would refer Roxanne Fike to friends and neighbors without reservation, knowing their real estate transaction would be in very competent hands.